refund policies

Refund & Cancellation Policy

  • Full refund will be made if you secede to cancel our services within 24 hours of making the payment provided no work has started.
  • If you choose to terminate our services after the initial 24 hours then you will be charged an amount equivalent to the working hours put into the project. The balance will be credited to the account from which you made payment within 45 days of cancellation.
  • Cancellation of any service renewal should be done 10 business days prior to the start of next billing cycle.
  • If cancellations are made after the start of the billing cycle then an amount equivalent to the working hours put into the project during that month will be billable, which the clients will be entitled to pay.
  • If you signed up for our services, but did not make use of them then you are still obligated to pay for the service or have credits applied.
  • Amount of refund will be credited in the account from which the payment was made within 45 days of service cancellation.

 

SEARCH ENGINE MARKETING (SEO/PPC) & Social Media Ad Refund Policy

We cannot be liable for refund or guarantee of top search ranking under the following circumstances:

  • In case of effect on SEO ranking due to changes in ranking algorithm, policies or functionality of search engines.
  • Link building, a part of SEO, is carried out based on the information you provide us. In case the URLs given by you are incorrect, we cannot be responsible for any subsequent errors and there will be not be any refunds or money back guarantee.
  • We cannot be responsible for SEO results if the client engages with any other third party SEO services.
  • Any adverse effect on ranking due to changes in website content by the client or third party service provider hired by them.

Set up fees are non refundable, and if work has started for the month fees for that month are non refundable.

gang&lani media reserves the right to change the above refund and cancellation policy at any given point without any prior notice.

 

SOCIAL MEDIA MARKETING Refund Policy

  • Full refund will be made if you secede to cancel our services within 24 hours of making the payment provided no work has started. Set Up fees are non refundable.
  • If you choose to terminate our services after the initial 24 hours then you will be charged an amount equivalent to the working hours put into the project. The balance will be credited to the account from which you made payment within 45 days of cancellation. Set Up Fees are non refundable.
  • Cancellation of any service renewal should be done 20 business days prior to the start of next billing cycle.
  • If cancellations are made after the start of the billing cycle then it will be in effect from the following billing cycle forward.
  • If you signed up for our services, but did not make use of them then you are still obligated to pay for the service or have credits applied.

 

(Updated January 27/2018)